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To view the photos, you need to remove the encryption first: Usually, photos on the mobile phone will be encrypted, disallowing users to open and use them on the computer. If the photos transferred from mobile phone to computer, and you can't open them, it is because of the encryption.
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You'll be able to use the application to open photos again. When the installing process, restart your PC. Click "Install Updates" to install the latest update. Click "Check for updates", if the Photo Viewer icon appears after checking the Windows update, check the box next to Photo Viewer. Go to Settings, click "Update & Security" and then go to Windows Update. Here is a detailed guide for Windows Photo Viewer users to install the latest update: By doing so, you could use your photo application to view photos again. If your photos viewer application is outdated, you can check and install the latest update. Then you should be able to open, check, and reuse the photos on your PC again. Locate and right-click the specific photos or pictures that were not openable, select "Rename". If the photo viewer application warns you that it doesn't support the picture format, you can change the photo extension to JPEG, TIFF or PNG, etc. Then you can open these pictures with your photo viewer application again. When the recovery process finishes, you can save the repaired pictures that were corrupted to another secure location on your PC.
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